We provide consultation and assistance services for expats in Chiang Mai, including guidance on Thai visa applications, help with finding housing, and support in opening bank accounts. We act as facilitators and advisors – we are not a law firm or a government agency. Our team guides you through requirements and procedures, helps prepare documents, and connects you with relevant service providers or authorities. We strive to offer clear steps and support so you can navigate the process with confidence.
All information on our website and provided in consultations is based on current regulations and our experience. However, immigration laws and procedures can change without notice, and individual officials may apply rules differently. We cannot promise that information will never become outdated or that authorities will handle every case identically. CMPG’s responsibility is to guide you and submit your application correctly; we are not liable for decisions, delays, or actions taken by Thai immigration, embassies, banks, landlords, or other third-party institutions. In other words, we promise to do our best in preparing and presenting your case, but we cannot control the ultimate decisions made by government or other entities.
Provide Accurate Information: You agree to provide true, complete, and up-to-date information and documents to CMPG. This includes personal details, application information, and any supporting documents we request (such as passport copies, financial statements, or letters). If you provide incorrect, incomplete, or fraudulent information, we are not responsible for any resulting delays, rejections, or other issues. It is your duty to double-check that all data you give us is accurate. CMPG reserves the right to verify the authenticity of the information and documents you provide in order to best assist you and comply with legal requirements.
Service Fees: CMPG provides many initial resources for free (such as general information on our site). However, detailed consultation services or hands-on assistance (for example, handling a visa application or arranging a housing search) typically involve a service fee. Any fees will be clearly communicated to you in advance. Payment for our services is usually required before or at the start of the service – for instance, when you hire us to process a visa application, we will ask for the service fee upfront. Government fees (such as visa application fees paid to an embassy or immigration) are separate from our service fees; we will inform you of those costs and how to pay them (often, you will pay those directly to the government or we pay on your behalf with the funds you provide).
No Hidden Costs: We commit that the price we quote is transparent. There are no hidden or surprise add-on fees in the middle of the process. If the scope of work changes (for example, you decide to apply for a different visa or add a service), we will discuss and agree on any new fees with you before proceeding. You will always know what you’re paying for.
Third-Party Decisions: As mentioned earlier, CMPG cannot and does not guarantee the outcome of interactions with third parties (immigration offices, embassies, banks, landlords, government agencies, etc.). We are not liable for any loss, damage, cost, or inconvenience caused by the decisions or actions of those third parties. This includes, for example, a visa rejection by immigration, a delay in processing by a government office, a bank refusing to open an account for you due to their internal policies, or a landlord changing terms on a housing agreement. We will do our best to mitigate these issues by preparing you and checking requirements in advance, but ultimately we do not control third-party outcomes.
Personal Information: When you engage with us, whether by filling out a form on our website, contacting us via email, or using our consultation services, we may collect personal information necessary to assist you. This information may include:
Cookies and Similar Technologies: We use cookies to enhance your experience on our website. A cookie is a small file stored on your device that helps the site remember your preferences and activity. For example, cookies might remember that you visited our Visa Support page so we can show you related info, or they might track analytics to let us know which pages are most popular. We do not use cookies to collect sensitive personal data or to personally identify you for advertising. You can control cookies through your browser settings – you can refuse or delete cookies. Note, however, that some parts of our site (like forms or login areas, if any) might not function properly if cookies are disabled. We also use Google Analytics (or similar analytics tools) to understand website traffic; these tools may set their own cookies. All data collected in this way is anonymized and aggregated – it’s used for statistics like “how many users visited this month,” not to track individual users specifically.
We at Chiang Mai Peace Gate (CMPG) want to be completely transparent about what our visa assistance service can and cannot do for you. This Visa Disclaimer is intended to clarify our role and to set the right expectations for clients seeking help with visas. While we are here to guide and support you through the Thai visa process, it’s important to understand that ultimate authority lies with the government. Below we outline key points to ensure there’s no confusion:
CMPG is a private visa assistance service. We are not affiliated with the Thai Immigration Bureau, any Thai Embassy/Consulate, or any government agency. Our team has experience and knowledge in visa procedures, and we use that expertise to help you navigate the process. However, we do not have any special influence or control over government decisions. We act on your behalf to prepare and submit applications, but we remain an independent consultant throughout the process.
What this means for you: engaging CMPG does not mean your application is being handled by immigration officials, nor that it’s “inside” the government system through us. We simply bridge the gap between you and the authorities by ensuring your paperwork is correct, complete, and submitted properly. Think of us as your guide and assistant – we’ll walk you to the gate, but we don’t get to decide who goes through.
Visa approvals are solely at the discretion of Thai immigration authorities. No private agency (including CMPG) can guarantee that your visa will be approved, how quickly it will be approved, or that an extension will be granted. We understand how important a visa is for your peace of mind, and our success rate is very high because we carefully check requirements. But even a perfectly prepared application can be denied for reasons beyond our control.
The decision-making process involves background checks, verification of your documents by government officials, and sometimes factors that are not visible to us (for example, internal policy changes or quotas). CMPG cannot guarantee any specific outcome. We cannot promise phrases like “guaranteed visa” or “100% success” – if you ever see such claims from any service, please be cautious. What we do guarantee is that we will use our best efforts and knowledge to maximize your chances of success.
Also, timelines are not guaranteed. We can give you an estimate based on typical cases (for example, a retirement visa extension might usually take 2-3 weeks to process), but delays happen. Embassies might be busier than usual, holidays can slow things down, or additional review might be required by officials. These delays are outside of CMPG’s control. We will keep you updated and do any follow-up inquiries we can, but we ask for your patience if things take longer than expected.
Our website may contain links to external websites or embedded content (for example, an official government visa application portal, a bank’s website, or articles we think might be useful). Please be aware that if you click on a third-party link, you will be leaving our site and going to another site that we do not control. This Privacy Policy applies only to CMPG’s website and services. We are not responsible for the content, security, or privacy practices of other websites. We encourage you to read the privacy policies of any external sites you visit, especially if you need to input personal information there. For instance, if we link you to the official Thai e-Visa website, any data you enter there is subject to that site’s policies, not ours.
That said, we are selective about the external links we provide and strive to recommend reputable and trustworthy resources. If you find any issue with a link we provide (such as it appears malicious or not as described), please let us know so we can investigate and update our site.
Chiang Mai Peace Gate is an independent visa assistance service and not a government agency.Visa approval is decided by Thai immigration authorities.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our service (e.g. our online surveys and related offerings). We respect your privacy and comply with applicable data protection laws such as the EU General Data Protection Regulation (GDPR) and Thailand’s Personal Data Protection Act (PDPA). In particular, we provide a clear notice of our data practices and ensure your rights to access, correction, and deletion of your data.
We collect personal data directly from you when you use our service. This typically includes identifiers and contact details such as your name and email address, as well as any information you voluntarily provide in our surveys (e.g. survey responses, preferences). We clearly list the categories of data we collect in our forms, as required by data protection laws. We do not collect sensitive data (like health or financial information) unless you explicitly consent to providing it, and we only ask for the data necessary for the survey purpose.
We use the information you provide only for the purposes stated at collection time. For example, we use survey data to analyze feedback and improve our services. We will not use your information for unrelated purposes. In compliance with the GDPR, we state the legal basis for processing your data. Typically, our lawful bases include: (a) your consent, which you give by submitting the survey; (b) our legitimate interests, such as analyzing feedback to enhance our services; and (c) any other legal bases relevant to specific data processing activities. We will always inform you of the purpose and legal grounds when we collect data.
We take data security seriously. Collected survey data is stored on our secure computers. When you submit data via our form (powered by Tally), it is transmitted securely and ultimately stored on our local devices under our control. We implement appropriate technical and organizational measures – such as encryption, secure access controls, and regular backups – to safeguard your information from unauthorized access, disclosure, alteration, or destruction. For example, Tally (our form provider) stores data on high-security EU servers and processes it in a GDPR-compliant manner. We continuously review our security practices to comply with best practices and legal requirements.
Currently we do not sell or share your personal data with any third parties. If we were to engage vendors or partners who require access to your data (e.g. for processing services), we would do so only for legitimate purposes and under binding confidentiality agreements. In any case, we will clearly disclose in this policy any categories of recipients or third parties with whom your data might be shared. If sharing ever occurs, it will comply with applicable law (for example, the GDPR requires naming the types of recipients of personal data).
Our service is offered globally. If you are located outside Thailand or the EU, your data may be accessed from or transferred to other countries. We will only make such transfers if legal conditions are met. For EU/EEA residents, any transfer outside the EU will either rely on an EU Commission adequacy decision (for countries deemed to have sufficient protections) or appropriate safeguards (such as standard contractual clauses). Similarly, under Thailand’s PDPA, personal data may only be transferred to countries with adequate data protection standards, unless explicit consent is obtained or other exceptions apply. In this policy, we will identify any cross-border transfers and the protections we have in place.
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Once the data is no longer needed (for example, after analysis of survey results is complete), we securely delete or anonymize it. This approach complies with legal requirements to specify retention periods or the criteria for determining them. If it is impossible to state an exact timeframe, we describe the rationale we use (for example, keeping data for ‘X years’ for auditing or legal purposes).
Under data protection laws like the GDPR and PDPA, you have certain rights regarding your personal data. These include:
You can exercise these rights by contacting us using the information below.
We will review and update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated date at the top of this page and, if changes are significant, provide appropriate notice. Data protection laws require that privacy policies remain current and transparent. By continuing to use our service after notice of revisions, you agree to be bound by the updated policy.
As required by law, this policy identifies our organization and how to reach us. If you have questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us at:
You may address any questions or exercise your data protection rights through these contact channels.
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